At Lake Batur Cabin, we understand that plans may shift. To ensure a smooth experience for our guests and team, we’ve outlined our cancellation and refund policy below.
If you need to cancel your reservation, please follow these simple steps:
Contact our guest services team via WhatsApp or email. Click here for our contact details. We’re happy to assist you promptly.
Please provide your booking confirmation number or guest name so we can locate your reservation quickly.
We’ll guide you through the final steps and confirm the cancellation of your booking.
Note: We understand that unexpected events happen. Please contact us as early as possible to avoid any cancellation fees. Cancellations made too close to the check-in date may be subject to charges.
Our goal is to be transparent and fair in all refund-related matters.
If your cancellation is made within the permitted timeframe (e.g., 7 days before arrival), you may be eligible for a full refund. Please reach out for specifics based on your booking.
Cancellations made outside the standard timeframe will be reviewed on a case-by-case basis. We aim to find a solution that’s fair to all parties.
Note: If a refund is approved, it will be processed promptly and returned to your original payment method.
While we aim to be flexible, the following conditions may apply:
Cancellations made very close to your scheduled arrival may incur a cancellation fee.
Guests who do not show up for their stay without prior notice may be charged the full amount.
We’re here to help. If you have questions or need support with your booking, contact us and our team will gladly assist.
Lake Batur Cabin reserves the right to revise this policy at any time. Guests will be notified of any significant updates via email or through our website.